Shipping & Returns

Returns & Exchanges

We want you to love your UVBrite experience. If you purchased or received a product directly from UVBrite and are not completely satisfied, you may return it for a refund within 30 days of the original purchase date.

Return Conditions

To be eligible for a return, your item must be unused, free from damage, and in the exact same condition that you received it. It must also be in its original packaging.

How to Initiate a Return

All returns must be authorized by our Customer Service team prior to shipping. Please do not send your purchase back to the manufacturer or any address listed on your original package.

To start your return, please email us at hello@uv-brite.com and include:

• Your full name
• Your original Order Number
• The reason for your return

Our team will review your request and, if eligible, provide you with detailed return instructions and the correct shipping address to send your item(s).

Return Shipping Responsibilities

Please note: Customers are responsible for paying all return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for packages lost in transit.

Refund Processing

Once your return is received and inspected at our warehouse, please allow 7–10 business days for us to process your refund. Approved refunds will be automatically applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to post the refund to your account. Original outbound shipping fees, if any, are non-refundable.

Defective or Damaged Items (Quality Issues)

If your item arrives damaged or you experience a quality issue, please reach out to us immediately at hello@uv-brite.com with your order number and a clear photo or video of the issue. Our team will work with you to make it right. (See our Warranty Policy for claims outside the 30-day window.)

International Returns

International customers are subject to the same return initiation process outlined above. Please contact hello@uv-brite.com to authorize your return. Note that original shipping fees, international customs duties, and taxes are non-refundable.

Third-Party Retailers

Customers who have purchased UVBrite items from an authorized third-party retailer (e.g., Amazon, specialty wellness stores) must initiate all returns and exchanges directly through the original point of purchase, subject to that specific retailer's policies.